[Casper] Feature Request

[Thomas Larkin]

GSX should display all warranty information and repair history.  However, getting access to that end is probably not going to happen.   However, Apple already has a web front end to check warranty out, here:

https://selfsolve.apple.com/GetWarranty.do

I am not sure if you interface casper with it or not, but just a thought....

Thomas Larkin
TIS Department
KCKPS USD500
tlarki at kckps.org
cell:  913-449-7589
office:  913-627-0351
>>> "Leacy, Miles" <Miles.Leacy at PoloRalphLauren.com> 04/17/08 3:12 PM >>>
Great idea!!  I¹ll second that.

The once concern I have is, what happens when a computer is out of warranty?
I haven¹t had GSX access in a couple of years, so I don¹t know if GSX
reports the expiration date of expired warranties, but
apple.com/support/oss/ just reports ³no longer covered², not the expiration
date.  I suppose where no data is available, the tool would simply not write
anything to the database.  This is certainly not a show stopper, and if a
system like this is in play, you could safely assume that, after an update,
any computer without an expiration date in the JSS is no longer covered for
service.

--
Miles Leacy
Senior Macintosh Technician
Polo Ralph Lauren
212-318-7603
miles.leacy at poloralphlauren.com




On 4/17/08 4:05 PM, "Steve Wood" <swood at integerdallas.com> wrote:

> I am very new to Casper, so this may be a feature that is already present and
> I just haven't found it yet.  Or, it may be a feature that is already in the
> works.
>
> It would be nice to have the ability to pull actual warranty information
> directly from Apple using the serial numbers of the machines.  I know that the
> Self Service portal for Apple (Global Service Exchange or GSX) has an API that
> you can script/program into, and I know that there are companies looking at
> using the AppleCare information site for this.  Managed Planet, which creates
> plug ins for LANDesk, has one that they were/are working on.
>
> So, if we can get warranty/purchased date information from Apple in the
> inventory reports, that would be swell!
>
>
>
> Thanks!
>
> -
> Steve Wood
> Director Information Technology
> swood at integerdallas.com
>
> The Integer Group | 1999 Bryan St. | Ste. 1700 | Dallas, TX 75201
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