[Casper] Feature Request

Thu Apr 17 14:07:18 PDT 2008

If a logic board is replaced, and the tech did not run the board  
serialize utility to put the new s/n and MAC address in, you're out of  
luck.  Again, this is an exception, not a norm.  How many machines do  
you have in your inventory that have had LB replacements?  I'm sure  
you could keep a spreadsheet somewhere with that info in it.

I've gotten warranty info from Apple before, thru my direct sales rep,  
but it took him a few weeks to get it.  I basically sent him a list of  
serial numbers, and he sent back a list with MFG date, which was  
perfect for what I needed.

Thanks!

-
Steve Wood
Director Information Technology
swood at integerdallas.com

The Integer Group | 1999 Bryan St. | Ste. 1700 | Dallas, TX 75201
iPhone. 940.312.2475 | fx. 214.758.6902 | desk. 214.758.6813

On Apr 17, 2008, at 3:39 PM, NATHANIEL.LINDLEY at spps.org wrote:

>
> Wouldn't it be cool if we could just enter our GSX username/pw  
> account information into the JSS somewhere and it would interface/ 
> download the data by MAC address or SN or something from Apple.   
> What about computers that have new logic boards and the serial  
> number reports as 55 or 0.   maybe MAC address would be the best  
> identifier.  We've tried to get the data from Apple before, even in  
> just a flat file to import.  no luck.
>
> Nathaniel Lindley
>
> ++++++++++++++++++
> Learning Systems Specialist
> Educational Technology
> Saint Paul Public Schools
> Saint Paul, Minnesota
> nathaniel.lindley at spps.org
> phone:  651-603-4929
>
>
> Horn Wylie <wylie.horn at oucs.ox.ac.uk>
> Sent by: casper-bounces at list.jamfsoftware.com
> 04/17/2008 03:30 PM
>
> To
> Steve Wood <swood at integerdallas.com>
> cc
> Miles.Leacy at PoloRalphLauren.com, casper at list.jamfsoftware.com
> Subject
> Re: [Casper] Feature Request
>
>
>
>
>
> I agree with what has been said to date.  This would be a very helpful
> feature.  From my point of view having data on machines that are out
> of warranty would still be of value as it would be a great reminder to
> either update their warranty cover or to arrange for purchase of new
> equipment.  Can someone from jamf comment on whether this is
> technically feasible?
>
> Cheers,
>
> Wylie
>
> On 17 Apr 2008, at 21:22, Steve Wood wrote:
> > I'm lazy, just like all good Sys Admins are.  I don't want to have
> > to copy and paste 100 computer serial #s into GSX or the AppleCare
> > front end on their site.  I want a button to push, or an automatic
> > inventory feature, that grabs that info for me.
> >
> > As for machines that are out of warranty, or ones that show no data,
> > that's fine because you can treat them as the exception, not the
> > norm.  Honestly the data I am looking for is not just the warranty,
> > but the purchased date (estimated purch. date in GSX).  That
> > information can help me when I'm doing my forecasting for budgeting
> > reasons.  Or when I'm working on my trickle down reports for  
> machines.
> >
> >
> > Thanks!
> >
> > -
> > Steve Wood
> > Director Information Technology
> > swood at integerdallas.com
> >
> > The Integer Group | 1999 Bryan St. | Ste. 1700 | Dallas, TX 75201
> > iPhone. 940.312.2475 | fx. 214.758.6902 | desk. 214.758.6813
> >
> >
> >
> > On Apr 17, 2008, at 3:17 PM, Thomas Larkin wrote:
> >
> >> GSX should display all warranty information and repair history.
> >> However, getting access to that end is probably not going to
> >> happen.   However, Apple already has a web front end to check
> >> warranty out, here:
> >>
> >> https://selfsolve.apple.com/GetWarranty.do
> >>
> >> I am not sure if you interface casper with it or not, but just a
> >> thought....
> >>
> >> Thomas Larkin
> >> TIS Department
> >> KCKPS USD500
> >> tlarki at kckps.org
> >> cell:  913-449-7589
> >> office:  913-627-0351
> >>>>> "Leacy, Miles" <Miles.Leacy at PoloRalphLauren.com> 04/17/08 3:12
> >>>>> PM >>>
> >> Great idea!!  I¹ll second that.
> >>
> >> The once concern I have is, what happens when a computer is out of
> >> warranty?
> >> I haven¹t had GSX access in a couple of years, so I don¹t know if  
> GSX
> >> reports the expiration date of expired warranties, but
> >> apple.com/support/oss/ just reports ³no longer covered², not the
> >> expiration
> >> date.  I suppose where no data is available, the tool would simply
> >> not write
> >> anything to the database.  This is certainly not a show stopper,
> >> and if a
> >> system like this is in play, you could safely assume that, after an
> >> update,
> >> any computer without an expiration date in the JSS is no longer
> >> covered for
> >> service.
> >>
> >> --
> >> Miles Leacy
> >> Senior Macintosh Technician
> >> Polo Ralph Lauren
> >> 212-318-7603
> >> miles.leacy at poloralphlauren.com
> >>
> >>
> >>
> >>
> >> On 4/17/08 4:05 PM, "Steve Wood" <swood at integerdallas.com> wrote:
> >>
> >>> I am very new to Casper, so this may be a feature that is already
> >>> present and
> >>> I just haven't found it yet.  Or, it may be a feature that is
> >>> already in the
> >>> works.
> >>>
> >>> It would be nice to have the ability to pull actual warranty
> >>> information
> >>> directly from Apple using the serial numbers of the machines.  I
> >>> know that the
> >>> Self Service portal for Apple (Global Service Exchange or GSX) has
> >>> an API that
> >>> you can script/program into, and I know that there are companies
> >>> looking at
> >>> using the AppleCare information site for this.  Managed Planet,
> >>> which creates
> >>> plug ins for LANDesk, has one that they were/are working on.
> >>>
> >>> So, if we can get warranty/purchased date information from Apple
> >>> in the
> >>> inventory reports, that would be swell!
> >>>
> >>>
> >>>
> >>> Thanks!
> >>>
> >>> -
> >>> Steve Wood
> >>> Director Information Technology
> >>> swood at integerdallas.com
> >>>
> >>> The Integer Group | 1999 Bryan St. | Ste. 1700 | Dallas, TX 75201
> >>> iPhone. 940.312.2475 | fx. 214.758.6902 | desk. 214.758.6813
> >>>
> >>>
> >>>
> >>>
> >>>
> >>>
> >>>
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