[Casper] inventory and helpdesk ticket system suggestions

[John Brenner]

We use GLPI for software/hardware inventory, but have yet to look at
exporting/importing assests from JSS.  Its freeware software and runs on My
SQL.  There is ticketing software that is in tandem (also freeware) and
seems pretty robust.


On 3/7/08 3:52 PM, "Cory Ranschau" <CRanschau at RoomAndBoard.com> wrote:

> I spoke with the guy at Macworld for about 15 minutes.  Seems like a small
> company so they could possible lead some integration effort if you wanted.  I
> know they only provide a hosted solution right now.
> 
> Its ITIL based and it seemed to integrate with Casper pretty well.
> 
> 
> 
> 
> On 3/7/08 2:47 PM, "John Wetter" <john_wetter at hopkins.k12.mn.us> wrote:
> 
> I haven't used this, but have looked at it:
> http://www.volchok.com/
> 
> I'd love to hear more replies on this also.  I guess as the inventory is all
> just in the Db, any Service Desk Software could access it and use it, but it's
> the coding to make that happen...
> 
> -John
> 
> 
> On 3/7/08 2:42 PM, "Thomas Larkin" <tlarki at kckps.org> wrote:
> 
> OK
> 
> Our current inventory is kind of a mess and to be honest I don't have
> time to really keep up with inventory like I should.  However, Casper
> has a nice built in inventory system which I would like to take
> advantage of.  However, I am not quite sure how to take advantage of it.
> 
> So, suggestions or experiences of people who are using the Casper
> Inventory system in conjunction with like a web based help desk ticket
> system?  Like, where both the casper inventory and our inventory and the
> help desk's inventory could all be synchronized?  Or, is that just too
> much to hope for?  I like how you can export Casper Inventory to XML,
> but can you import XML from another MySQL database?
> 
> I'd like to be able to track anything down through a web based inventory
> system that pulls down machine name, asset tag, and user who last logged
> and all user accounts that are synchronized with that machine, its last
> known IP address and all that jazz.  Then be able to share that
> information with a centralized database or help desk system so other
> people and departments can access it and we can track things way more
> easily.
> 
> Is this a pipe dream?
> 
> Thanks,
> 
> Thomas Larkin
> TIS Department
> KCKPS USD500
> tlarki at kckps.org
> cell:  913-449-7589
> office:  913-627-0351
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> 
> 
> --
> Cory Ranschau
> Systems Administrator
> Room & Board
> W:   763.302.3606
> cranschau at roomandboard.com
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