[Casper] inventory and helpdesk ticket system suggestions

[John Brenner]

Inventory is easy to clean up even if you haven't been organized about it.

Smart groups are a fantastic tools and if your network is logically
segmented and you will have little problem organizing along building lines.

For finer control you would then need to segment those smart groups.


On 3/7/08 3:42 PM, "Thomas Larkin" <tlarki at kckps.org> wrote:

> OK
> 
> Our current inventory is kind of a mess and to be honest I don't have
> time to really keep up with inventory like I should.  However, Casper
> has a nice built in inventory system which I would like to take
> advantage of.  However, I am not quite sure how to take advantage of it.
> 
> So, suggestions or experiences of people who are using the Casper
> Inventory system in conjunction with like a web based help desk ticket
> system?  Like, where both the casper inventory and our inventory and the
> help desk's inventory could all be synchronized?  Or, is that just too
> much to hope for?  I like how you can export Casper Inventory to XML,
> but can you import XML from another MySQL database?
> 
> I'd like to be able to track anything down through a web based inventory
> system that pulls down machine name, asset tag, and user who last logged
> and all user accounts that are synchronized with that machine, its last
> known IP address and all that jazz.  Then be able to share that
> information with a centralized database or help desk system so other
> people and departments can access it and we can track things way more
> easily.
> 
> Is this a pipe dream?
> 
> Thanks,
> 
> Thomas Larkin
> TIS Department
> KCKPS USD500
> tlarki at kckps.org
> cell:  913-449-7589
> office:  913-627-0351
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