[Casper] inventory and helpdesk ticket system suggestions

[Thomas Larkin]

Still looking, and this Volchok company hosts everything online and
charges you a monthly fee for it?  I am not quite sure how their
licensing works.  However, it seems to be subscription based and I am
not sure if I like the idea of that.  I almost would rather just take
care of it in-house instead.

To be honest, I just wish the JSS had a work order tick system built
into it, to make things easier....*cough*hint - hint*cough*

So, as of now we are managing inventory between buildings, transfers,
and things out for repair by a spread sheet, which is not efficient in
my mind at all.

I just want a web based ticket system to track everything, so for
example if machine 01234 is broken and goes out for repair, I just
create a work order ticket for 01234 and assign it to the repair center
for repair and issues spare 98877 to the user, and everything is all in
one trackable work order.

Anyone got any feedback on a solution that isn't subscription based?  I
just could slap it on any old server and make a web front end, or better
yet just use a prebuilt web front int for it, and go?

Thanks for all the suggestions as well,

Thomas Larkin
TIS Department
KCKPS USD500
tlarki at kckps.org
cell:  913-449-7589
office:  913-627-0351
>>> John Brenner <john.brenner at merrillcorp.com> 03/10/08 10:17 AM >>>
We use GLPI for software/hardware inventory, but have yet to look at
exporting/importing assests from JSS.  Its freeware software and runs on
My
SQL.  There is ticketing software that is in tandem (also freeware) and
seems pretty robust.


On 3/7/08 3:52 PM, "Cory Ranschau" <CRanschau at RoomAndBoard.com> wrote:

> I spoke with the guy at Macworld for about 15 minutes.  Seems like a
small
> company so they could possible lead some integration effort if you
wanted.  I
> know they only provide a hosted solution right now.
> 
> Its ITIL based and it seemed to integrate with Casper pretty well.
> 
> 
> 
> 
> On 3/7/08 2:47 PM, "John Wetter" <john_wetter at hopkins.k12.mn.us>
wrote:
> 
> I haven't used this, but have looked at it:
> http://www.volchok.com/
> 
> I'd love to hear more replies on this also.  I guess as the inventory
is all
> just in the Db, any Service Desk Software could access it and use it,
but it's
> the coding to make that happen...
> 
> -John
> 
> 
> On 3/7/08 2:42 PM, "Thomas Larkin" <tlarki at kckps.org> wrote:
> 
> OK
> 
> Our current inventory is kind of a mess and to be honest I don't have
> time to really keep up with inventory like I should.  However, Casper
> has a nice built in inventory system which I would like to take
> advantage of.  However, I am not quite sure how to take advantage of
it.
> 
> So, suggestions or experiences of people who are using the Casper
> Inventory system in conjunction with like a web based help desk ticket
> system?  Like, where both the casper inventory and our inventory and
the
> help desk's inventory could all be synchronized?  Or, is that just too
> much to hope for?  I like how you can export Casper Inventory to XML,
> but can you import XML from another MySQL database?
> 
> I'd like to be able to track anything down through a web based
inventory
> system that pulls down machine name, asset tag, and user who last
logged
> and all user accounts that are synchronized with that machine, its
last
> known IP address and all that jazz.  Then be able to share that
> information with a centralized database or help desk system so other
> people and departments can access it and we can track things way more
> easily.
> 
> Is this a pipe dream?
> 
> Thanks,
> 
> Thomas Larkin
> TIS Department
> KCKPS USD500
> tlarki at kckps.org
> cell:  913-449-7589
> office:  913-627-0351
> _______________________________________________
> Casper mailing list
> Casper at list.jamfsoftware.com
> http://list.jamfsoftware.com/mailman/listinfo/casper
> 
> 
> --
> Cory Ranschau
> Systems Administrator
> Room & Board
> W:   763.302.3606
> cranschau at roomandboard.com
> _______________________________________________
> Casper mailing list
> Casper at list.jamfsoftware.com
> http://list.jamfsoftware.com/mailman/listinfo/casper

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