[Casper] inventory and helpdesk ticket system suggestions

[John Brenner]

http://glpi-project.org/?lang=en

This is the software I was referring to.

On 3/24/08 2:12 PM, "Thomas Larkin" <tlarki at kckps.org> wrote:

> Still looking, and this Volchok company hosts everything online and
> charges you a monthly fee for it?  I am not quite sure how their
> licensing works.  However, it seems to be subscription based and I am
> not sure if I like the idea of that.  I almost would rather just take
> care of it in-house instead.
> 
> To be honest, I just wish the JSS had a work order tick system built
> into it, to make things easier....*cough*hint - hint*cough*
> 
> So, as of now we are managing inventory between buildings, transfers,
> and things out for repair by a spread sheet, which is not efficient in
> my mind at all.
> 
> I just want a web based ticket system to track everything, so for
> example if machine 01234 is broken and goes out for repair, I just
> create a work order ticket for 01234 and assign it to the repair center
> for repair and issues spare 98877 to the user, and everything is all in
> one trackable work order.
> 
> Anyone got any feedback on a solution that isn't subscription based?  I
> just could slap it on any old server and make a web front end, or better
> yet just use a prebuilt web front int for it, and go?
> 
> Thanks for all the suggestions as well,
> 
> Thomas Larkin
> TIS Department
> KCKPS USD500
> tlarki at kckps.org
> cell:  913-449-7589
> office:  913-627-0351
>>>> John Brenner <john.brenner at merrillcorp.com> 03/10/08 10:17 AM >>>
> We use GLPI for software/hardware inventory, but have yet to look at
> exporting/importing assests from JSS.  Its freeware software and runs on
> My
> SQL.  There is ticketing software that is in tandem (also freeware) and
> seems pretty robust.
> 
> 
> On 3/7/08 3:52 PM, "Cory Ranschau" <CRanschau at RoomAndBoard.com> wrote:
> 
>> I spoke with the guy at Macworld for about 15 minutes.  Seems like a
> small
>> company so they could possible lead some integration effort if you
> wanted.  I
>> know they only provide a hosted solution right now.
>> 
>> Its ITIL based and it seemed to integrate with Casper pretty well.
>> 
>> 
>> 
>> 
>> On 3/7/08 2:47 PM, "John Wetter" <john_wetter at hopkins.k12.mn.us>
> wrote:
>> 
>> I haven't used this, but have looked at it:
>> http://www.volchok.com/
>> 
>> I'd love to hear more replies on this also.  I guess as the inventory
> is all
>> just in the Db, any Service Desk Software could access it and use it,
> but it's
>> the coding to make that happen...
>> 
>> -John
>> 
>> 
>> On 3/7/08 2:42 PM, "Thomas Larkin" <tlarki at kckps.org> wrote:
>> 
>> OK
>> 
>> Our current inventory is kind of a mess and to be honest I don't have
>> time to really keep up with inventory like I should.  However, Casper
>> has a nice built in inventory system which I would like to take
>> advantage of.  However, I am not quite sure how to take advantage of
> it.
>> 
>> So, suggestions or experiences of people who are using the Casper
>> Inventory system in conjunction with like a web based help desk ticket
>> system?  Like, where both the casper inventory and our inventory and
> the
>> help desk's inventory could all be synchronized?  Or, is that just too
>> much to hope for?  I like how you can export Casper Inventory to XML,
>> but can you import XML from another MySQL database?
>> 
>> I'd like to be able to track anything down through a web based
> inventory
>> system that pulls down machine name, asset tag, and user who last
> logged
>> and all user accounts that are synchronized with that machine, its
> last
>> known IP address and all that jazz.  Then be able to share that
>> information with a centralized database or help desk system so other
>> people and departments can access it and we can track things way more
>> easily.
>> 
>> Is this a pipe dream?
>> 
>> Thanks,
>> 
>> Thomas Larkin
>> TIS Department
>> KCKPS USD500
>> tlarki at kckps.org
>> cell:  913-449-7589
>> office:  913-627-0351
>> _______________________________________________
>> Casper mailing list
>> Casper at list.jamfsoftware.com
>> http://list.jamfsoftware.com/mailman/listinfo/casper
>> 
>> 
>> --
>> Cory Ranschau
>> Systems Administrator
>> Room & Board
>> W:   763.302.3606
>> cranschau at roomandboard.com
>> _______________________________________________
>> Casper mailing list
>> Casper at list.jamfsoftware.com
>> http://list.jamfsoftware.com/mailman/listinfo/casper
> 
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