[Casper] inventory and helpdesk ticket system suggestions

[John Brenner]

We have it running on our Casper server.
Dual g4 X serve.
It should run on anything with MySql



On 3/24/08 2:35 PM, "Thomas Larkin" <tlarki at kckps.org> wrote:

> John
> 
> Downloading it now and was browsing through their webpage, but did not
> see what platforms it will run on.  I do have access to some older dual
> core Xeon servers with a few gigs of RAM and no OS on them.
> 
> I assume since its published under the GNU/GPL license that it runs on
> Linux, but have you ran it on any other platform?
> 
> Thanks,
> 
> Thomas Larkin
> TIS Department
> KCKPS USD500
> tlarki at kckps.org
> cell:  913-449-7589
> office:  913-627-0351
>>>> John Brenner <john.brenner at merrillcorp.com> 03/24/08 2:16 PM >>>
> http://glpi-project.org/?lang=en
> 
> This is the software I was referring to.
> 
> On 3/24/08 2:12 PM, "Thomas Larkin" <tlarki at kckps.org> wrote:
> 
>> Still looking, and this Volchok company hosts everything online and
>> charges you a monthly fee for it?  I am not quite sure how their
>> licensing works.  However, it seems to be subscription based and I am
>> not sure if I like the idea of that.  I almost would rather just take
>> care of it in-house instead.
>> 
>> To be honest, I just wish the JSS had a work order tick system built
>> into it, to make things easier....*cough*hint - hint*cough*
>> 
>> So, as of now we are managing inventory between buildings, transfers,
>> and things out for repair by a spread sheet, which is not efficient in
>> my mind at all.
>> 
>> I just want a web based ticket system to track everything, so for
>> example if machine 01234 is broken and goes out for repair, I just
>> create a work order ticket for 01234 and assign it to the repair
> center
>> for repair and issues spare 98877 to the user, and everything is all
> in
>> one trackable work order.
>> 
>> Anyone got any feedback on a solution that isn't subscription based?
> I
>> just could slap it on any old server and make a web front end, or
> better
>> yet just use a prebuilt web front int for it, and go?
>> 
>> Thanks for all the suggestions as well,
>> 
>> Thomas Larkin
>> TIS Department
>> KCKPS USD500
>> tlarki at kckps.org
>> cell:  913-449-7589
>> office:  913-627-0351
>>>>> John Brenner <john.brenner at merrillcorp.com> 03/10/08 10:17 AM >>>
>> We use GLPI for software/hardware inventory, but have yet to look at
>> exporting/importing assests from JSS.  Its freeware software and runs
> on
>> My
>> SQL.  There is ticketing software that is in tandem (also freeware)
> and
>> seems pretty robust.
>> 
>> 
>> On 3/7/08 3:52 PM, "Cory Ranschau" <CRanschau at RoomAndBoard.com> wrote:
>> 
>>> I spoke with the guy at Macworld for about 15 minutes.  Seems like a
>> small
>>> company so they could possible lead some integration effort if you
>> wanted.  I
>>> know they only provide a hosted solution right now.
>>> 
>>> Its ITIL based and it seemed to integrate with Casper pretty well.
>>> 
>>> 
>>> 
>>> 
>>> On 3/7/08 2:47 PM, "John Wetter" <john_wetter at hopkins.k12.mn.us>
>> wrote:
>>> 
>>> I haven't used this, but have looked at it:
>>> http://www.volchok.com/
>>> 
>>> I'd love to hear more replies on this also.  I guess as the inventory
>> is all
>>> just in the Db, any Service Desk Software could access it and use it,
>> but it's
>>> the coding to make that happen...
>>> 
>>> -John
>>> 
>>> 
>>> On 3/7/08 2:42 PM, "Thomas Larkin" <tlarki at kckps.org> wrote:
>>> 
>>> OK
>>> 
>>> Our current inventory is kind of a mess and to be honest I don't have
>>> time to really keep up with inventory like I should.  However, Casper
>>> has a nice built in inventory system which I would like to take
>>> advantage of.  However, I am not quite sure how to take advantage of
>> it.
>>> 
>>> So, suggestions or experiences of people who are using the Casper
>>> Inventory system in conjunction with like a web based help desk
> ticket
>>> system?  Like, where both the casper inventory and our inventory and
>> the
>>> help desk's inventory could all be synchronized?  Or, is that just
> too
>>> much to hope for?  I like how you can export Casper Inventory to XML,
>>> but can you import XML from another MySQL database?
>>> 
>>> I'd like to be able to track anything down through a web based
>> inventory
>>> system that pulls down machine name, asset tag, and user who last
>> logged
>>> and all user accounts that are synchronized with that machine, its
>> last
>>> known IP address and all that jazz.  Then be able to share that
>>> information with a centralized database or help desk system so other
>>> people and departments can access it and we can track things way more
>>> easily.
>>> 
>>> Is this a pipe dream?
>>> 
>>> Thanks,
>>> 
>>> Thomas Larkin
>>> TIS Department
>>> KCKPS USD500
>>> tlarki at kckps.org
>>> cell:  913-449-7589
>>> office:  913-627-0351
>>> _______________________________________________
>>> Casper mailing list
>>> Casper at list.jamfsoftware.com
>>> http://list.jamfsoftware.com/mailman/listinfo/casper
>>> 
>>> 
>>> --
>>> Cory Ranschau
>>> Systems Administrator
>>> Room & Board
>>> W:   763.302.3606
>>> cranschau at roomandboard.com
>>> _______________________________________________
>>> Casper mailing list
>>> Casper at list.jamfsoftware.com
>>> http://list.jamfsoftware.com/mailman/listinfo/casper
>> 
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