[Casper] inventory and helpdesk ticket system suggestions

[Adam C. Acord]

We're using Cerberus Helpdesk from WebGroup Media.  We're a revision,  
or so, behind, but it works great for us.  It's all PHP/SQL (LAMP  
architecture).  They have a demo site setup that you can play with.

-aa

Adam C. Acord
Director, Department of Information Systems
Watts Law Firm, L.L.P.

On Mar 24, 2008, at 2:49 PM, casper-request at list.jamfsoftware.com wrote:

> Date: Mon, 24 Mar 2008 14:12:37 -0500
> From: "Thomas Larkin" <tlarki at kckps.org>
> Subject: Re: [Casper] inventory and helpdesk ticket system suggestions
> To: <casper at list.jamfsoftware.com>,<john.brenner at merrillcorp.com>,
> 	<CRanschau at RoomAndBoard.com>
> Message-ID: <s7e7b6e9.058 at gwmail.kckps.org>
> Content-Type: text/plain; charset=US-ASCII
>
> Still looking, and this Volchok company hosts everything online and
> charges you a monthly fee for it?  I am not quite sure how their
> licensing works.  However, it seems to be subscription based and I am
> not sure if I like the idea of that.  I almost would rather just take
> care of it in-house instead.
>
> To be honest, I just wish the JSS had a work order tick system built
> into it, to make things easier....*cough*hint - hint*cough*
>
> So, as of now we are managing inventory between buildings, transfers,
> and things out for repair by a spread sheet, which is not efficient in
> my mind at all.
>
> I just want a web based ticket system to track everything, so for
> example if machine 01234 is broken and goes out for repair, I just
> create a work order ticket for 01234 and assign it to the repair  
> center
> for repair and issues spare 98877 to the user, and everything is all  
> in
> one trackable work order.
>
> Anyone got any feedback on a solution that isn't subscription  
> based?  I
> just could slap it on any old server and make a web front end, or  
> better
> yet just use a prebuilt web front int for it, and go?
>
> Thanks for all the suggestions as well,
>
> Thomas Larkin
> TIS Department
> KCKPS USD500
> tlarki at kckps.org
> cell:  913-449-7589
> office:  913-627-0351

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