[Casper] WebHelpDesk/Casper Integration

[Jesse Almanrode]

I have played with the "Export to WHD" report but have not imported it into
our instance of WHD.  The export feature works great and I am sure the
import would too. I just need to get all my asset number into Casper before
performing an import into WHD.


On 9/23/08 12:01 PM, "Justin L. Stanford" <Justin.Stanford at serinocoyne.com>
wrote:

> We have both products and we are working towards integrating them,
> although we have not yet fully done so.  We did have the JAMF technician
> play around with it a bit and found that there is a built in inventory
> report in Casper that must be unhidden/activated.  This report exports
> to CSV, which is then easily imported into Webhelpdesk through their web
> interface - so at first glance it is an easy but manual process although
> I suppose that this could be made more automatic if you had the time to
> do so.  I will probably keep it manual and import once per week or two
> unless we have a big influx of hardware that should be brought across.
> 
> It looks like a good combo to us- we are happy with both products and
> both vendors have told us it is not only doable but that other companies
> are doing it.  We've also been impressed with the level of support from
> both vendors so I feel confident that if we need some assistance we can
> get it.
> 
> Having the ability to tie the asset to the helpdesk ticket will be very
> helpful to us so we are looking forward to implementation.
> 
> 
> Justin
> 
> -----Original Message-----
> From: casper-bounces at list.jamfsoftware.com
> [mailto:casper-bounces at list.jamfsoftware.com] On Behalf Of Jeremy
> Matthews
> Sent: Tuesday, September 23, 2008 1:49 PM
> To: casper at list.jamfsoftware.com
> Subject: [Casper] WebHelpDesk/Casper Integration
> 
> Anyone used this combo for asset discovery?
> 
> The good?
> The bad?
> 
> Thanks,
> jeremy
> _______________________________________________
> Casper mailing list
> Casper at list.jamfsoftware.com
> http://list.jamfsoftware.com/mailman/listinfo/casper
> -- _____________________________________________________
> 
> This email is intended only for the person to which it is addressed and
> contains confidential information.  If you have received this email in error,
> please delete the email and immediately notify us at (212) 626-2700, or by
> sending an email to support at serinocoyne.com.  Thank You.
> 
> _______________________________________________
> Casper mailing list
> Casper at list.jamfsoftware.com
> http://list.jamfsoftware.com/mailman/listinfo/casper



---<o><o><o>---
Jesse Almanrode
³Sr. Systems Specialist²
MIS Technical Services
Cabela¹s Inc.
308-255-2625
jhalmanr at cabelas.com