[Casper] WebHelpDesk/Casper Integration

[Brenner, John]

Does WHD have a change management process built-in?


On 9/23/08 1:10 PM, "Justin L. Stanford" <Justin.Stanford at serinocoyne.com>
wrote:

> Yes, that was our hold up as well.  I now have the numbered asset tags and we
> will be rolling those out to all machines and then inputting the asset ID#'s
> into casper.  Once complete we will pull everything into WHD.
> 
> -Justin
> 
> -----Original Message-----
> From: casper-bounces at list.jamfsoftware.com
> [mailto:casper-bounces at list.jamfsoftware.com] On Behalf Of Jesse Almanrode
> Sent: Tuesday, September 23, 2008 2:08 PM
> To: casper at list.jamfsoftware.com
> Subject: Re: [Casper] WebHelpDesk/Casper Integration
> 
> I have played with the "Export to WHD" report but have not imported it into
> our instance of WHD.  The export feature works great and I am sure the
> import would too. I just need to get all my asset number into Casper before
> performing an import into WHD.
> 
> 
> On 9/23/08 12:01 PM, "Justin L. Stanford" <Justin.Stanford at serinocoyne.com>
> wrote:
> 
>> We have both products and we are working towards integrating them,
>> although we have not yet fully done so.  We did have the JAMF technician
>> play around with it a bit and found that there is a built in inventory
>> report in Casper that must be unhidden/activated.  This report exports
>> to CSV, which is then easily imported into Webhelpdesk through their web
>> interface - so at first glance it is an easy but manual process although
>> I suppose that this could be made more automatic if you had the time to
>> do so.  I will probably keep it manual and import once per week or two
>> unless we have a big influx of hardware that should be brought across.
>> 
>> It looks like a good combo to us- we are happy with both products and
>> both vendors have told us it is not only doable but that other companies
>> are doing it.  We've also been impressed with the level of support from
>> both vendors so I feel confident that if we need some assistance we can
>> get it.
>> 
>> Having the ability to tie the asset to the helpdesk ticket will be very
>> helpful to us so we are looking forward to implementation.
>> 
>> 
>> Justin
>> 
>> -----Original Message-----
>> From: casper-bounces at list.jamfsoftware.com
>> [mailto:casper-bounces at list.jamfsoftware.com] On Behalf Of Jeremy
>> Matthews
>> Sent: Tuesday, September 23, 2008 1:49 PM
>> To: casper at list.jamfsoftware.com
>> Subject: [Casper] WebHelpDesk/Casper Integration
>> 
>> Anyone used this combo for asset discovery?
>> 
>> The good?
>> The bad?
>> 
>> Thanks,
>> jeremy
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>> 
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>> 
>> _______________________________________________
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>> Casper at list.jamfsoftware.com
>> http://list.jamfsoftware.com/mailman/listinfo/casper
> 
> 
> 
> ---<o><o><o>---
> Jesse Almanrode
> ³Sr. Systems Specialist²
> MIS Technical Services
> Cabela¹s Inc.
> 308-255-2625
> jhalmanr at cabelas.com
> 
> 
> _______________________________________________
> Casper mailing list
> Casper at list.jamfsoftware.com
> http://list.jamfsoftware.com/mailman/listinfo/casper
> -- _____________________________________________________
> 
> This email is intended only for the person to which it is addressed and
> contains confidential information.  If you have received this email in error,
> please delete the email and immediately notify us at (212) 626-2700, or by
> sending an email to support at serinocoyne.com.  Thank You.
> 
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John Brenner    |   Merrill Corporation     |   IOG IT   |  651-632-4072