[Casper] Casper Digest, Vol 21, Issue 29

[Quade Boman]

We were using the export to CSV and import into Web Help Desk throughout
the summer.  It works really well.  Our only hang up was having to clean
the export in Excel firsts since Web Help Desk is very picky about its
required fields.  We basically did a data sort in Excel and removed any
entries that didn't meet requirements (<3% for us) and then cleaned them
up by hand in Casper.

Now, with version 9.1.5 of Web Help Desk, they have an auto import.  I've
just got our Web Help Desk test instance setup, and will do testing on
this feature soon.  I'll try to write back on the list how it works.  I
know both companies are committed to doing it very well.

Web Help Desk 9 does have a small amount of change management built in as
well. The back office team I'm a part of will be testing that as well.

casper at list.jamfsoftware.com on September 23, 2008 at 11:18 AM -0700 wrote:
>------------------------------
>
>Message: 6
>Date: Tue, 23 Sep 2008 13:18:21 -0500
>From: "Brenner, John" <john.brenner at merrillcorp.com>
>Subject: Re: [Casper] WebHelpDesk/Casper Integration
>To: <casper at list.jamfsoftware.com>
>Message-ID: <C4FE9D1D.6A61%john.brenner at merrillcorp.com>
>Content-Type: text/plain;	charset="ISO-8859-1"
>
>Does WHD have a change management process built-in?
>
>
>On 9/23/08 1:10 PM, "Justin L. Stanford" <Justin.Stanford at serinocoyne.com>
>wrote:
>
>> Yes, that was our hold up as well.  I now have the numbered asset tags
>and we
>> will be rolling those out to all machines and then inputting the asset
>ID#'s
>> into casper.  Once complete we will pull everything into WHD.
>> 
>> -Justin
>> 
>> -----Original Message-----
>> From: casper-bounces at list.jamfsoftware.com
>> [mailto:casper-bounces at list.jamfsoftware.com] On Behalf Of Jesse
>Almanrode
>> Sent: Tuesday, September 23, 2008 2:08 PM
>> To: casper at list.jamfsoftware.com
>> Subject: Re: [Casper] WebHelpDesk/Casper Integration
>> 
>> I have played with the "Export to WHD" report but have not imported it
>into
>> our instance of WHD.  The export feature works great and I am sure the
>> import would too. I just need to get all my asset number into Casper
>before
>> performing an import into WHD.
>> 
>> 
>> On 9/23/08 12:01 PM, "Justin L. Stanford"
><Justin.Stanford at serinocoyne.com>
>> wrote:
>> 
>>> We have both products and we are working towards integrating them,
>>> although we have not yet fully done so.  We did have the JAMF
>technician
>>> play around with it a bit and found that there is a built in inventory
>>> report in Casper that must be unhidden/activated.  This report exports
>>> to CSV, which is then easily imported into Webhelpdesk through their
>web
>>> interface - so at first glance it is an easy but manual process
>although
>>> I suppose that this could be made more automatic if you had the time to
>>> do so.  I will probably keep it manual and import once per week or two
>>> unless we have a big influx of hardware that should be brought across.
>>> 
>>> It looks like a good combo to us- we are happy with both products and
>>> both vendors have told us it is not only doable but that other
>companies
>>> are doing it.  We've also been impressed with the level of support from
>>> both vendors so I feel confident that if we need some assistance we can
>>> get it.
>>> 
>>> Having the ability to tie the asset to the helpdesk ticket will be very
>>> helpful to us so we are looking forward to implementation.
>>> 
>>> 
>>> Justin
>>> 
>>> -----Original Message-----
>>> From: casper-bounces at list.jamfsoftware.com
>>> [mailto:casper-bounces at list.jamfsoftware.com] On Behalf Of Jeremy
>>> Matthews
>>> Sent: Tuesday, September 23, 2008 1:49 PM
>>> To: casper at list.jamfsoftware.com
>>> Subject: [Casper] WebHelpDesk/Casper Integration
>>> 
>>> Anyone used this combo for asset discovery?
>>> 
>>> The good?
>>> The bad?
>>> 
>>> Thanks,
>>> jeremy




-------------------------------------------------------
Quade Boman  |  Beaverton School District 
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