[Casper] WebHelpDesk/Casper Integration

[Eric Anderson]

I have successfully integrated WHD with the the JSS and it's amazing! For
us, this has really filled a need of keeping the WHD updated and current,
plus gave us some extra benefits (see below).
Great features include:
* A link on every asset record that takes you directly to the record in JSS
* Automatic updating on any recurring schedule (I set mine to every 12
hours).
* Automatic client linking between asset and client record in WHD.
* WHD asset records includes a listing of installed apps and printers.

Nothing bad to report.... My vote would be to go for it!

Note: I had to call JAMF support to help me setup the correct access to
allow WHD to contact the MySQL database of the Casper Suite.

Regarding your concern with asset numbers, here's the response I got from
WHD support: I have modified the Casper plugin to use the Asset Tag as the
asset number, if available. If none is provided, it reverts to serial number,
MAC address, or JSS ID, in that order.

Eric Anderson
Director of Information Technology
Archbishop Mitty High School
408-342-4240 (Direct)

On Tue, Sep 23, 2008 at 11:26 AM, Justin L. Stanford <
Justin.Stanford at serinocoyne.com> wrote:

>
> The new WHD version v9.16, which I am not yet running, did implement
> ITIL-CMDB.  Here is a detailed feature list of those and all other features:
>
>
> http://www.webhelpdesk.com/feature-detailed-checklist.html#Asset_Management_CMDB
>
> -----Original Message-----
> From: casper-bounces at list.jamfsoftware.com [mailto:
> casper-bounces at list.jamfsoftware.com] On Behalf Of Brenner, John
> Sent: Tuesday, September 23, 2008 2:18 PM
> To: casper at list.jamfsoftware.com
> Subject: Re: [Casper] WebHelpDesk/Casper Integration
>
> Does WHD have a change management process built-in?
>
>
> On 9/23/08 1:10 PM, "Justin L. Stanford" <Justin.Stanford at serinocoyne.com>
> wrote:
>
> > Yes, that was our hold up as well.  I now have the numbered asset tags
> and we
> > will be rolling those out to all machines and then inputting the asset
> ID#'s
> > into casper.  Once complete we will pull everything into WHD.
> >
> > -Justin
> >
> > -----Original Message-----
> > From: casper-bounces at list.jamfsoftware.com
> > [mailto:casper-bounces at list.jamfsoftware.com] On Behalf Of Jesse
> Almanrode
> > Sent: Tuesday, September 23, 2008 2:08 PM
> > To: casper at list.jamfsoftware.com
> > Subject: Re: [Casper] WebHelpDesk/Casper Integration
> >
> > I have played with the "Export to WHD" report but have not imported it
> into
> > our instance of WHD.  The export feature works great and I am sure the
> > import would too. I just need to get all my asset number into Casper
> before
> > performing an import into WHD.
> >
> >
> > On 9/23/08 12:01 PM, "Justin L. Stanford" <
> Justin.Stanford at serinocoyne.com>
> > wrote:
> >
> >> We have both products and we are working towards integrating them,
> >> although we have not yet fully done so.  We did have the JAMF technician
> >> play around with it a bit and found that there is a built in inventory
> >> report in Casper that must be unhidden/activated.  This report exports
> >> to CSV, which is then easily imported into Webhelpdesk through their web
> >> interface - so at first glance it is an easy but manual process although
> >> I suppose that this could be made more automatic if you had the time to
> >> do so.  I will probably keep it manual and import once per week or two
> >> unless we have a big influx of hardware that should be brought across.
> >>
> >> It looks like a good combo to us- we are happy with both products and
> >> both vendors have told us it is not only doable but that other companies
> >> are doing it.  We've also been impressed with the level of support from
> >> both vendors so I feel confident that if we need some assistance we can
> >> get it.
> >>
> >> Having the ability to tie the asset to the helpdesk ticket will be very
> >> helpful to us so we are looking forward to implementation.
> >>
> >>
> >> Justin
> >>
> >> -----Original Message-----
> >> From: casper-bounces at list.jamfsoftware.com
> >> [mailto:casper-bounces at list.jamfsoftware.com] On Behalf Of Jeremy
> >> Matthews
> >> Sent: Tuesday, September 23, 2008 1:49 PM
> >> To: casper at list.jamfsoftware.com
> >> Subject: [Casper] WebHelpDesk/Casper Integration
> >>
> >> Anyone used this combo for asset discovery?
> >>
> >> The good?
> >> The bad?
> >>
> >> Thanks,
> >> jeremy
> >> _______________________________________________
> >> Casper mailing list
> >> Casper at list.jamfsoftware.com
> >> http://list.jamfsoftware.com/mailman/listinfo/casper
> >> -- _____________________________________________________
> >>
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> >> please delete the email and immediately notify us at (212) 626-2700, or
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> >>
> >> _______________________________________________
> >> Casper mailing list
> >> Casper at list.jamfsoftware.com
> >> http://list.jamfsoftware.com/mailman/listinfo/casper
> >
> >
> >
> > ---<o><o><o>---
> > Jesse Almanrode
> > ³Sr. Systems Specialist²
> > MIS Technical Services
> > Cabela¹s Inc.
> > 308-255-2625
> > jhalmanr at cabelas.com
> >
> >
> > _______________________________________________
> > Casper mailing list
> > Casper at list.jamfsoftware.com
> > http://list.jamfsoftware.com/mailman/listinfo/casper
> > -- _____________________________________________________
> >
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> by
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> >
> > _______________________________________________
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> > Casper at list.jamfsoftware.com
> > http://list.jamfsoftware.com/mailman/listinfo/casper
>
>
> John Brenner    |   Merrill Corporation     |   IOG IT   |  651-632-4072
>
>
>
>
>
>
> _______________________________________________
> Casper mailing list
> Casper at list.jamfsoftware.com
> http://list.jamfsoftware.com/mailman/listinfo/casper
> -- _____________________________________________________
>
> This email is intended only for the person to which it is addressed and
> contains confidential information.  If you have received this email in
> error, please delete the email and immediately notify us at (212) 626-2700,
> or by sending an email to support at serinocoyne.com.  Thank You.
>
> _______________________________________________
> Casper mailing list
> Casper at list.jamfsoftware.com
> http://list.jamfsoftware.com/mailman/listinfo/casper
>
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