[Casper] WebHelpDesk/Casper Integration

[Daniel Farnworth]

Ah, okay. I'd make the assumption that the asset number problem would  
be something we can fix with the correct mappings so that we can  
overwrite WHD's with Casper's being that we currently have no assets  
in WHD. Would this tally with what you've seen?

On 25 Sep 2008, at 16:02, Jeremy Matthews wrote:

> I mean, we're using WHD's default Asset number for our assets - so  
> the first created is asset "1", second is "2", etc.
> When we sync whd with casper, it sets the whd asset number as the  
> assets' serial number instead.
>
> And then, we have specifically created categories for our hardware,  
> and it will create its own if it doesn't match.
>
> Thanks,
> jeremy
>
> On Sep 25, 2008, at 10:57 AM, Daniel Farnworth wrote:
>
>> Hi Jeremy,
>>
>> Thanks for posting back with this info, it'll come in very handy.
>>
>> Out of curiosity, when you say it 'stomped' all over your asset
>> numbers, are you saying it messed up the numbers it had just pulled
>> in from Casper?
>>
>> Cheers
>> Dan
>>
>> On 25 Sep 2008, at 15:06, Jeremy Matthews wrote:
>>
>>> With these instructions:
>>> http://jamfsoftware.com/kb/article.php?id=022
>>>
>>> We were able to get our copy of WHD (9.1.5/6) working with  
>>> HelpDesk -
>>> no more importing!!!
>>>
>>> Only caveat is that helpdesk appears to map some asset info
>>> automatically, and cannot (yet) be controlled....so make sure you  
>>> test
>>> with a SMALL number of machines prior to syncing...so we setup a  
>>> test
>>> casper instance with just 3 macs. The sync process worked  
>>> beautifully,
>>> except that it stomped all over our asset numbers, created new  
>>> models/
>>> types for us (which we didn't want), etc.
>>>
>>> So...works great...BIG plus with both casper and helpdesk...but TEST
>>> TEST TEST!
>>>
>>> -j
>>> _______________________________________________
>>> Casper mailing list
>>> Casper at list.jamfsoftware.com
>>> http://list.jamfsoftware.com/mailman/listinfo/casper
>>
>> -- 
>> Daniel Farnworth
>> IT Manager
>> The Creative Partnership
>> daniel.farnworth at thecreativepartnership.co.uk
>>
>> http://www.thecreativepartnership.co.uk
>> Tel: +44 (0)20 7439 7762
>> Fax: +44 (0)20 7437 1467
>>
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>>
>>
>>
>>
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-- 
Daniel Farnworth
IT Manager
The Creative Partnership
daniel.farnworth at thecreativepartnership.co.uk

http://www.thecreativepartnership.co.uk
Tel: +44 (0)20 7439 7762
Fax: +44 (0)20 7437 1467

PGP Public Key available






The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify postmaster at thecreativepartnership.co.uk immediately and then delete this email from your system. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of The Creative Partnership. The Creative Partnership has taken every reasonable precaution to ensure that any attachment to this e-mail has been swept for viruses. However, The Creative Partnership cannot accept liability for any damage sustained as a result of software viruses and would advise that you carry out your own virus checks before opening any attachment.