[Casper] Self Service

Gibson, Robb RobbGibson at OfficeMax.com
Wed Apr 1 15:00:52 PDT 2009


I have a once a day policy assigned to our Tiger clients that was provided
by JAMF:

jamf createConf -server jss.company.com -path / -isSecure

Where jss.company.com is the fully qualified domain name of your jss.  Make
sure "run as root" is checked and then you are good to go.  Note, this is a
work around, and you may need to run it again after a while.

I used to run it Monthly, then Weekly and now I let it go Daily.

Hope this is helpful.


Robb Gibson
System Engineer - eMMS, Publishing Systems
OfficeMax  :  263 Shuman Blvd.  :  Naperville, IL 60563
(630) 864-5242



On 3/12/09 2:04 PM, "Wade, Evan C." <ecwade at capousd.org> wrote:

> JAMF told us that the blank self service screen is a known issue on 10.4
> systems with QuickTime 7.6.  However, we installed post-Quicktime
> updates on a number of systems and self service is again functioning
> normally.
> 
> 
> Evan Wade
> TIS Support Technician - 949-234-5500
> Capistrano Unified School District
> 
> 
> -----Original Message-----
> From: casper-bounces at list.jamfsoftware.com
> [mailto:casper-bounces at list.jamfsoftware.com] On Behalf Of
> casper-request at list.jamfsoftware.com
> Sent: Thursday, March 12, 2009 12:00 PM
> To: casper at list.jamfsoftware.com
> Subject: Casper Digest, Vol 27, Issue 9
> 
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> 
> Today's Topics:
> 
>    1. Self Service (Criss  Myers)
>    2. Re: Self Service (Ernst, Craig S.)
>    3. Re: Self Service (NATHANIEL.LINDLEY at spps.org)
>    4. Re: SoundStudio3 (Nicholas, Lauren)
>    5. Re: Self Service (Matthew Butch)
>    6. Re: SoundStudio3 (Ernst, Craig S.)
>    7. Shared Volumes (Nicholas, Lauren)
>    8. Re: Shared Volumes (Miles Leacy)
>    9. correction (Nicholas, Lauren)
>   10. Re: correction (Ernst, Craig S.)
>   11. Re: correction (Chad Brewer)
>   12. Re: Shared Volumes (Miles Leacy)
>   13. Re: correction (Thomas Larkin)
>   14. Re: correction (Ernst, Craig S.)
>   15. Print and Fax Unlock (Matsuno, Matt)
>   16. Re: Print and Fax Unlock (Miles Leacy)
> 
> 
> ----------------------------------------------------------------------
> 
> Message: 1
> Date: Thu, 12 Mar 2009 09:59:50 +0000
> From: "Criss  Myers" <CMyers at uclan.ac.uk>
> Subject: [Casper] Self Service
> To: <casper at list.jamfsoftware.com>
> Message-ID: <49B8DD16.BB96.0081.0 at uclan.ac.uk>
> Content-Type: text/plain; charset="us-ascii"
> 
> Hi All, 
> 
> Anyone else having issues with Self Service, it only seems to have
> started happening recently.
> 
> The first time you click INSTALL on a self service items it fails to do
> anything and just returns to the Home page, the second time it
> successfully install the package.
> 
> This happens every time for ALL self service items,
> 
> Criss 
> Criss Myers
> Senior Customer Support Analyst (Mac Services)
> Apple Certified Technical Coordinator v10.5
> LIS Business Support Team
> Library 301
> University of Central Lancashire
> Preston PR1 2HE
> Ex 5054
> 01772 895054
> 
> 
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> ------------------------------
> 
> Message: 2
> Date: Thu, 12 Mar 2009 08:30:43 -0500
> From: "Ernst, Craig S." <ERNSTCS at uwec.edu>
> Subject: Re: [Casper] Self Service
> To: Criss Myers <cmyers at uclan.ac.uk>, Casper List
> <casper at list.jamfsoftware.com>
> Message-ID: <C5DE78B3.14717%ernstcs at uwec.edu>
> Content-Type: text/plain; charset="iso-8859-1"
> 
> Hi Criss,
> 
> I've been working with it a bit more than normal lately and it appears
> to be working fine here. Are you sure you are using a current version of
> 6.01?
> 
> Craig E
> 
> 
> On 3/12/09 4:59 AM, "Criss Myers" <cmyers at uclan.ac.uk> wrote:
> 
> 
> 
>  Hi All,
> 
> 
> 
>  Anyone else having issues with Self Service, it only seems to have
> started happening recently.
> 
> 
> 
>  The first time you click INSTALL on a self service items it fails to do
> anything and just returns to the Home page, the second time it
> successfully install the package.
> 
> 
> 
>  This happens every time for ALL self service items,
> 
> 
> 
>  Criss
> 
> Criss Myers
> 
> Senior Customer Support Analyst (Mac Services)
> 
> Apple Certified Technical Coordinator v10.5
> 
> LIS Business Support Team
> 
> Library 301
> 
> University of Central Lancashire
> 
> Preston PR1 2HE
> 
> Ex 5054
> 
> 01772 895054
> 
> 
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> ------------------------------
> 
> Message: 3
> Date: Thu, 12 Mar 2009 08:37:19 -0500
> From: NATHANIEL.LINDLEY at spps.org
> Subject: Re: [Casper] Self Service
> To: "Ernst, Craig S." <ERNSTCS at uwec.edu>
> Cc: Criss Myers <cmyers at uclan.ac.uk>,
> casper-bounces at list.jamfsoftware.com, Casper List
> <casper at list.jamfsoftware.com>
> Message-ID:
> 
> <OF192C9810.3E63B034-ON86257577.004AAF2A-86257577.004B9573 at spps.org>
> Content-Type: text/plain; charset=iso-8859-1
> 
> 
> I don't get the issue Criss describes, but often I will open
> Self-Service
> and the screen is blank. No login for self-service or anonymous options
> at
> all.  Just a blank window. No rhyme or reason that I can see and usual
> maintenance to computer doesn't fixt the problem.
> -Nathaniel
> 
> 
> 
>  
> 
>  
> 
>  
> 
>    Re: [Casper] Self Service
> 
>  
> 
>  
> 
>    Ernst, Craig S.
> 
>                to:
> 
>                   Criss Myers, Casper List
> 
>                                                           03/12/09 08:22
> AM 
>  
> 
>  
> 
>  
> 
>  
> 
>    Sent by:
> 
>          casper-bounces at list.jamfsoftware.com
> 
>  
> 
>  
> 
>  
> 
>  
> 
> 
> 
> 
> 
> 
> 
> Hi Criss,
> 
> I've been working with it a bit more than normal lately and it appears
> to
> be working fine here. Are you sure you are using a current version of
> 6.01?
> 
> Craig E
> 
> 
> On 3/12/09 4:59 AM, "Criss Myers" <cmyers at uclan.ac.uk> wrote:
> 
> 
> 
>        Hi All,
> 
> 
> 
>        Anyone else having issues with Self Service, it only seems to
> have
>       started happening recently.
> 
> 
> 
>        The first time you click INSTALL on a self service items it fails
> to
>       do anything and just returns to the Home page, the second time it
>       successfully install the package.
> 
> 
> 
>        This happens every time for ALL self service items,
> 
> 
> 
>        Criss
> 
>       Criss Myers
> 
>       Senior Customer Support Analyst (Mac Services)
> 
>       Apple Certified Technical Coordinator v10.5
> 
>       LIS Business Support Team
> 
>       Library 301
> 
>       University of Central Lancashire
> 
>       Preston PR1 2HE
> 
>       Ex 5054
> 
>       01772 895054
> 
>       _______________________________________________
>       Casper mailing list
>       Casper at list.jamfsoftware.com
>       http://list.jamfsoftware.com/mailman/listinfo/casper
> 
> 
> 
> 
> 
> 
> ------------------------------
> 
> Message: 4
> Date: Thu, 12 Mar 2009 11:23:08 -0400
> From: "Nicholas, Lauren" <lpnicholas at moravian.edu>
> Subject: Re: [Casper] SoundStudio3
> To: <casper at list.jamfsoftware.com>
> Message-ID:
> <B4FA598722EF134B96A34C69A5F392911701EEC8 at mail1.moravian.edu>
> Content-Type: text/plain; charset="iso-8859-1"
> 
> yes, i created the package using composer, i know exactly what two files
> it generates: if the user opens the app, it throws a plist inside user's
> prefs folder as well as a registration (hidden) file in the same
> location. I did check the FUT and FEU boxes, but it only worked for the
> local 'admin' user-which was the one i used in packaging. Any other user
> that logs in and launches the app gets the 'please register' pop-up.
> 
> Now, also, these are AD users... does that make a difference? will new
> users who login get their user templates filled appropriately?
> 
> any ideas? am i doing something wrong?
> 
> thanks!
> -
> lauren
> 
> -----Original Message-----
> From: casper-bounces at list.jamfsoftware.com
> [mailto:casper-bounces at list.jamfsoftware.com] On Behalf Of Smith,
> William
> Sent: Wednesday, March 11, 2009 11:19 AM
> To: casper at list.jamfsoftware.com
> Subject: Re: [Casper] SoundStudio3
> 
> On 3/11/09 9:05 AM, "Nicholas, Lauren" <lpnicholas at moravian.edu> wrote:
> 
>> Has anyone had to deploy the app SoundStudio3 by FreeVerse?
>>  
>> If I type in the registration information for one user, log out and
> login as
>> another user, the ?10-uses or register? appears. I called the company
> and they
>> said that each user has to type in the serial. That is just not
> feasible in a
>> public lab environment, where it has to be deployed. I am trying to
> figure out
>> which file(s) to delete from the pkg I am creating in Composer to get
> this to
>> work, if it is even possible.
> 
> We have a font application that works the same way. You don't need to
> remove
> a file but instead use Casper's "Fill User Template" (FUT) and "Fill
> Existing Users" (FEU) feature to copy the appropriate file to each
> user's
> directory.
> 
> Install your software without launching it. Then use Composer to watch
> what
> happens when you enter the serial number. Most likely a preference file
> (possibly hidden) is getting created in your ~/Library/Preferences
> folder.
> 
> Take that preference file and package it, making sure to keep it in a
> directory structure such as /Users/install/Library/Preferences. The
> "install" user is a place holder. When you select FUT and FEU during
> installation then Casper will place the file in all existing user
> accounts
> as well as place the file in the User Template folder.
>  

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