[Casper] Request for testimonials

[Ryan Harter]

I'll probably be echoing what everyone else has said, but I just  
thought I would give you a sense of my thoughts on Casper, Jamf, and  
the process.

Before adopting Casper about 9 months ago in my 300+ mac environment  
with 2 xserves, we actually had a custom built system in place that  
did many of the same things.  This was basically a bunch of scripts  
that 1 other guy and I wrote that could make packages (in tarballs  
instead of dmgs), verify them, extract (install) them.  We also had an  
"autobuild" system that would get a config, which was just a directory  
structure in a tar.bz2 file, and setup a specific lab load  
automatically.

We had no database/webservice back end.  Inventory reporting was a  
script that parsed system_profiler output and used curl to inject what  
it found into a db.

One of our biggest concerns when purchasing Casper was if the costs  
were justified since it was mostly stuff we were already doing with a  
prettier interface.  After 9 months I've found that without having to  
work on the end user experience AND the infrastructure I've been able  
to make the Mac user experience exponentially better because I can  
focus more of my time on just that.

Jamf has been an excellent company to work with, as well.  I've come  
to know many of the support people, and they are always excellent when  
I need anything.  I have made several requests based on things we used  
to do in our old system, and have been pleasantly surprised by the  
fact that they listen.  They are always extremely helpful, and  
definitely a customer oriented company.  It's been a pleasure working  
with them.

Ryan Harter
UW - Stevens Point
Workstation Developer
715.346.2716
Ryan.Harter at uwsp.edu

On Jan 27, 2009, at 12:24 PM, Paul Benham wrote:

> Hi,
>
> I have recently proposed to our IT department that we purchase the  
> Casper suite and have received a preliminary approval from the  
> powers that be. Before they finally commit the funds for the  
> purchase they asked me to solicit some testimonials for JAMF  
> Software as to their reliability and customer service (as opposed to  
> the case studies that are available on the JAMF website). I would be  
> grateful if any of you out there in Casper land could drop me a  
> couple of lines in order to facilitate our purchase.
>
> thanks in advance,
>
> paul
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> Paul Benham
> Desktop Operations Specialist
> Bates College
> 110 Russell Street
> Lewiston, ME 04240
> PH: 207-786-6382
> pbenham at bates.edu
>
> <ATT00001.txt>

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