[Casper] Screen Sharing

Thu Jan 29 11:25:21 PST 2009

Thats the reverse point really, Tom. We want to remote in to managed Macs via JAMF's secure VNC and SSH from a Windows clients which is typically dominant in help desks and other support centers.

Our help desk finally has a Mac or two so they can offer the same remote assistance Windows has afforded us for years. It took too long to get there though.

I have a pack of that software since I remote into a terminal server for our help desk system (IE ONLY BLEH), and for AD Work.

Craig Ernst
UW-Eau Claire
(715) 836-3639

Sent from my iPhone

On Jan 29, 2009, at 12:18 PM, "Thomas Larkin" <tlarki at kckps.org<mailto:tlarki at kckps.org>> wrote:

You guys know that MS has a remote desktop client for OS X right?  I use it at work all the time and it is free.  You can download it from here

<http://www.microsoft.com/mac/products/remote-desktop/default.mspx>http://www.microsoft.com/mac/products/remote-desktop/default.mspx

if you have a Windows directory, ie AD or ED you can plug a computer name list right into it.

FYI

>>> "Ernst, Craig S." <ERNSTCS at uwec.edu<mailto:ERNSTCS at uwec.edu>> 01/29/09 12:59 PM >>>

Get a Mac and run Windows and switch back when they need OS X.

The windows based remote app has been asked for before, by me included... long way back.

Bottom line to me, if you support Macs get one and use one on your support areas and staff.

Craig Ernst

UW-Eau Claire

(715) 836-3639

Sent from my iPhone

On Jan 29, 2009, at 9:54 AM, "Miles Leacy" <<mailto:miles.leacy at themacadmin.com>miles.leacy at themacadmin.com<mailto:miles.leacy at themacadmin.com>> wrote:

This reminds me of a point I'm dealing with now and have dealt with before.  Most of the help desk and NOC staffs I have dealt with typically use Windows desktops.  I would love to have a Casper VNC client for Windows.

I'm more than happy that Casper is a Mac-only management tool, but not being able to delegate tasks to anyone who isn't using a Mac is often a hindrance.  Since it is logged, can require user permission and is only initiated when an authorized user makes a connection, I would love to use the Casper VNC as my primary, if not only, VNC tool.  To do that, I'll need a client for Windows.

----------
Miles A. Leacy IV

 Certified System Administrator 10.4
 Certified Technical Coordinator 10.5
 Certified Trainer
Certified Casper Administrator
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<mailto:miles.leacy at themacadmin.com>miles.leacy at themacadmin.com<mailto:miles.leacy at themacadmin.com>
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On Thu, Jan 29, 2009 at 11:40 AM, Smith, William

<<mailto:william.smith at merrillcorp.com>william.smith at merrillcorp.com<mailto:william.smith at merrillcorp.com>>

wrote:

On 1/29/09 9:48 AM, "Nichols, Jared" <<mailto:jared.nichols at ll.mit.edu>jared.nichols at ll.mit.edu<mailto:jared.nichols at ll.mit.edu>> wrote:

> I imagine I¹ll need to use ARD anyway down the road as our user focus group
> will likely deem that remote assistance/management will need some sort of
> notification for the users (which currently as far as I¹m aware doesn¹t happen
> with Casper Remote and the management account).  This is just a short term
> solution for additional admins.

Actually, one of the features I requested a few of versions back was to
enforce requests/responses for connecting to remote workstations using
Casper. This has been available since at least version 5.0. We enable the
following privileges for all our admins:

   ˆ Observe Remote Computers
   ˆ Observe Remote Computers Without Asking At Login Window
     Observe Remote Computers Without Asking
   ˆ Control Remote Computers
   ˆ Control Remote Computers Without Asking At Login Window
     Control Remote Computers Without Asking

To date, ARD doesn't offer this feature but it's still worth having in your
administrative arsenal.

--

bill

William M. Smith, Technical Analyst
MCS IT
Merrill Communications, LLC
(651) 632-1492

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