[Casper] Screen Sharing

[Ernst, Craig S.]

Not that I wanted to get carried of on the political side topic, but I did say 1 Mac, or at least meant that.

I also realize there are exclusive single company contracts people adhere to for price breaks.

Craig Ernst
UW-Eau Claire
(715) 836-3639

Sent from my iPhone

On Jan 29, 2009, at 12:26 PM, "Miles Leacy" <miles.leacy at themacadmin.com<mailto:miles.leacy at themacadmin.com>> wrote:

On Thu, Jan 29, 2009 at 1:59 PM, Ernst, Craig S. <<mailto:ERNSTCS at uwec.edu>ERNSTCS at uwec.edu<mailto:ERNSTCS at uwec.edu>> wrote:
Get a Mac and run Windows and switch back when they need OS X.

I'd love to.  However, outfitting a corporate call center with Macs to replace or even to supplement their PCs is expensive, a political near-impossibility, and in my opinion, unnecessary.

It would be a lot easier and more practical to get a software tool which allows the help desk staff to observe and control Macs than it would be to:

• replace their computers or put a second computer on their desk
• Train help desk staff on a new operating system and new set of tools.
• Convince management that this is a good idea.
• Get management to pay a premium for Macs when PCs have a lower entry cost (I know the TCO on a Mac is better, but unless you can convince the help desk management and the finance people, they just see the bigger number on the invoice.)

Corporate purchasing groups often have purchasing quotas to meet with PC makers in order to maintain a contracted pricing structure.  Suggesting a sudden drop in deployed PCs will get those folks after you.

In the larger organizations I've been involved with, there are three separate and distinct groups within IT that the "Mac guy" (or gal) has to deal with.  1. Desktop/Client support  2. Infrastructure/Engineering/Platform management 3. Help desk.  Most situations I see have the "Mac guy" as part of group 1 or group 2, and occasionally both 1 and 2.  The help desk is often a separate group with it's own leadership and goals, and sometimes it is outsourced.  I think it would be infinitely easier to say "Here, use this app to observe and control Macs" than it would be to say "You need to buy Macs for all of your people."

Besides, we get a Recon.exe with the suite, so why not a CasperVNC.exe?

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Miles A. Leacy IV

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