[Casper] Screen Sharing

[Dustin Dorey]

Different worlds colliding here folks, Corporate IT is run different
than Educational IT.  The differences can be only minor to wildly
different.   Most of the people here that come from Education Support
backgrounds may see a use for such a tool, but not necessarily the need
based on how their IT department is structured.   Where as someone in a
Corporate environment where IT support is incredibly compartmentalized
would see a huge advantage to a tool like this.

For instance if you are tier 1 support or helpdesk at a major
corporation, you could go your entire career there without ever seeing
the inside of the server room.   How many of you in education support
can say the same thing?  From what I've seen on both sides is that often
times you find people in corporations have a very set job, and goal, and
the tools provided to them are done in such a manner that it fills the
need of only that job.   Where as in Educational IT your tech support
person may not have quite as clear of a job description and has many
more tools made available to them, simply because they must fill more
roles.

That may not seem to have anything to do with this conversation but it
does.  What I'm getting at is the corporation is only going to give
those lower end support people the tools the NEED to do their job
because anything more would be a waste.    Simply saying "get a mac"
isn't going to cut it.   Especially when many companies would love to
cut IT all together as to them all they see is money going out.
Perceived value is paramount and it's pretty hard to tell finance you
need to pay that apple tax. Especially when you may have 50 people in a
support area at different desks or cubicles at different times of the
day.  Getting one mac isn't going to cut it.

Not trying to make anyone mad, just explaining the rules are very
different between corporate environments and educational environments.

have a good day everyone!





On Thu, 2009-01-29 at 13:34 -0600, Ernst, Craig S. wrote:
> Not that I wanted to get carried of on the political side topic, but I
> did say 1 Mac, or at least meant that.
> 
> 
> I also realize there are exclusive single company contracts people
> adhere to for price breaks.
> 
> Craig Ernst
> UW-Eau Claire
> (715) 836-3639
> 
> 
> Sent from my iPhone
> 
> On Jan 29, 2009, at 12:26 PM, "Miles Leacy"
> <miles.leacy at themacadmin.com> wrote:
> 
> 
> 
> > On Thu, Jan 29, 2009 at 1:59 PM, Ernst, Craig
> > S. <ERNSTCS at uwec.edu> wrote:
> >         Get a Mac and run Windows and switch back when they need OS
> >         X.
> > 
> > 
> > I'd love to.  However, outfitting a corporate call center with Macs
> > to replace or even to supplement their PCs is expensive, a political
> > near-impossibility, and in my opinion, unnecessary.
> > 
> > 
> > It would be a lot easier and more practical to get a software tool
> > which allows the help desk staff to observe and control Macs than it
> > would be to:
> > 
> > 
> > • replace their computers or put a second computer on their desk
> > • Train help desk staff on a new operating system and new set of
> > tools.
> > • Convince management that this is a good idea.
> > • Get management to pay a premium for Macs when PCs have a lower
> > entry cost (I know the TCO on a Mac is better, but unless you can
> > convince the help desk management and the finance people, they just
> > see the bigger number on the invoice.)
> > 
> > 
> > Corporate purchasing groups often have purchasing quotas to meet
> > with PC makers in order to maintain a contracted pricing structure.
> >  Suggesting a sudden drop in deployed PCs will get those folks after
> > you.
> > 
> > 
> > In the larger organizations I've been involved with, there are three
> > separate and distinct groups within IT that the "Mac guy" (or gal)
> > has to deal with.  1. Desktop/Client support  2.
> > Infrastructure/Engineering/Platform management 3. Help desk.  Most
> > situations I see have the "Mac guy" as part of group 1 or group 2,
> > and occasionally both 1 and 2.  The help desk is often
> > a separate group with it's own leadership and goals, and sometimes
> > it is outsourced.  I think it would be infinitely easier to say
> > "Here, use this app to observe and control Macs" than it would be to
> > say "You need to buy Macs for all of your people."
> > 
> > 
> > Besides, we get a Recon.exe with the suite, so why not a
> > CasperVNC.exe?
> > 
> > ----------
> > Miles A. Leacy IV
> > 
> >  Certified System Administrator 10.4
> >  Certified Technical Coordinator 10.5
> >  Certified Trainer
> > Certified Casper Administrator
> > ----------
> > voice: 1-347-277-7321
> > miles.leacy at themacadmin.com
> > www.themacadmin.com
> > 
> > 
> > 
> > 
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