[Casper] Screen Sharing

[Ric Getter]

I haven’t tried it with Leopard, but we used to have some success with Real VNC (http://www.realvnc.com/) talking to a 10.4 Server. It suffers from some lag compared to OS-native software (RDC or ARD), but it runs the standard VNC protocol and I believe that you can point it at other ports.

 

Ric

 

 --
Ric Getter
Portland Community College/Sylvania
Coordinator, Computer Resource Center
(503)977-8036

From: casper-bounces at list.jamfsoftware.com [mailto:casper-bounces at list.jamfsoftware.com] On Behalf Of Nichols, Jared
Sent: Thursday, January 29, 2009 11:35 AM
To: Casper List
Subject: Re: [Casper] Screen Sharing

 

Maybe the solution is for Apple to change the terms of OS X’s client license to allow virtualization so you could run it on a VMWare Infrastructure server and your help desk clients could run it from their desk...

Just sayin’

j


On 1/29/09 14:26 , "Miles Leacy" <miles.leacy at themacadmin.com> wrote:

On Thu, Jan 29, 2009 at 1:59 PM, Ernst, Craig S. <ERNSTCS at uwec.edu> wrote:

Get a Mac and run Windows and switch back when they need OS X.


I'd love to.  However, outfitting a corporate call center with Macs to replace or even to supplement their PCs is expensive, a political near-impossibility, and in my opinion, unnecessary.

It would be a lot easier and more practical to get a software tool which allows the help desk staff to observe and control Macs than it would be to:

• replace their computers or put a second computer on their desk
• Train help desk staff on a new operating system and new set of tools.
• Convince management that this is a good idea.
• Get management to pay a premium for Macs when PCs have a lower entry cost (I know the TCO on a Mac is better, but unless you can convince the help desk management and the finance people, they just see the bigger number on the invoice.)

Corporate purchasing groups often have purchasing quotas to meet with PC makers in order to maintain a contracted pricing structure.  Suggesting a sudden drop in deployed PCs will get those folks after you.

In the larger organizations I've been involved with, there are three separate and distinct groups within IT that the "Mac guy" (or gal) has to deal with.  1. Desktop/Client support  2. Infrastructure/Engineering/Platform management 3. Help desk.  Most situations I see have the "Mac guy" as part of group 1 or group 2, and occasionally both 1 and 2.  The help desk is often a separate group with it's own leadership and goals, and sometimes it is outsourced.  I think it would be infinitely easier to say "Here, use this app to observe and control Macs" than it would be to say "You need to buy Macs for all of your people."

Besides, we get a Recon.exe with the suite, so why not a CasperVNC.exe?

----------
Miles A. Leacy IV

 Certified System Administrator 10.4
 Certified Technical Coordinator 10.5
 Certified Trainer
Certified Casper Administrator
----------
voice: 1-347-277-7321
miles.leacy at themacadmin.com
www.themacadmin.com <http://www.themacadmin.com> 





-- 
Jared Nichols
ISD Infrastructure and Operations – Desktop Engineering
MIT Lincoln Laboratory
244 Wood St.
Lexington, MA 02420-9108
(781) 981-5500

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