[Casper] Problem with Casper 7 and Location info

[Samuel Gfall Johnson]

This is something that our support staff has been tracking and made  
some recent developments on in our lab.  There appears to be a  
reporting issue with the latest version of the Casper Suite 7.  This  
is caused by location fields set in the Network Segments on the JSS.   
Essentially, if any Network Segments contain location information, a  
computer within those network segments will have mis-represented  
location information upon inventory submissions subsequent to the  
version 7 upgrade.

The good news is that this is a very easy fix and there is absolutely  
no data loss.  Temporarily removing the building and/or department  
specifications from all network segments is the current workaround.   
We are urging anyone who has seen this issue to contact our support  
staff at support at jamfsoftware.com.  We will be able to get all  
location information to display again very quickly.

This issue has been submitted to our Development department, and they  
are analyzing the cause and correcting the issue for the next  
maintenance release.

Regards,

Sam Johnson
Support Manager
sam at jamfsoftware.com
....................................................................
JAMF Software
212 Barstow Street
Eau Claire, WI 54701
....................................................................
Office:          (612) 605-6625
Facsimile:     (715) 835-7773
....................................................................
US Support:  (612) 216-1296
....................................................................
http://www.jamfsoftware.com

On Jul 7, 2009, at 5:35 AM, Jan Lunddal Larsen wrote:

> Hi,
>
> Since upgrading to Casper 7 I'm having problems with the Location  
> info in the computer records - the info simply dissapears.
>
> I can reenter the info for the computers but after a while it's gone  
> again, but only for some and not for others.
>
> I haven't found a pattern in what is deleted and what is not yet.
>
> Anyone else with that problem?
>
> Kind regards
>
> Jan Lunddal
> System Administrator & IT Support Manager
>
> Bruun Rasmussen Auctioneers
> Sundkrogsgade 30 · DK-2100 Copenhagen · Denmark
> Tel: +45 88 18 10 82 · Mobile: +45 60 35 10 82
> http://www.bruun-rasmussen.dk
>
> <ATT00001.c>

Sam Johnson
Support Manager
612 661 4662
sam at jamfsoftware.com
....................................................................
JAMF Software
212 Barstow Street
Eau Claire, WI 54701
....................................................................
Office:          (612) 605-6625
Facsimile:     (715) 835-7773
....................................................................
US Support:  (612) 216-1296
....................................................................
http://www.jamfsoftware.com


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