[Casper] SMART Notebook, Drivers and SMART (Senteo) Response Packages

[Wade, Evan C.]

99% of our teacher Mac systems are laptops with local-only accounts (not bound to OD or AD).

We've tried both Casper Remote and Casper policies for installation.  The software loads, but won't run (crashes without any error messages being displayed).  I have verified that permissions are correct.

I called SMART, which usually takes them 2-3 weeks to respond, and they suggested that I call JAMF since they only support single installations.  In my experience, SMART holds things so close to the chest that you'll never get any details about how their product installs or what it needs to run other than the list of hardware requirements.

From looking at this, I'm wondering if adding a couple of startup items might not solve the issue.

Thank you for your help! :-)


Evan Wade
TIS Support Technician - 949-234-5500
Capistrano Unified School District

-----Original Message-----
From: adamshep07 at aol.com [mailto:adamshep07 at aol.com] 
Sent: Tuesday, May 05, 2009 9:41 AM
To: Dustin.Dorey at district196.org; kiorizzo at latinschool.org; Wade, Evan C.
Cc: casper at list.jamfsoftware.com
Subject: Re: [Casper] SMART Notebook, Drivers and SMART (Senteo) Response Packages

We initially had an issue with our AD users and found the problem to be 
that the "SMART Board Tools.app" and ""SMARTBoardService.app" were not 
starting. We added this to WGM as login items. We recently thought 
about setting up launchd item to start these up and adding that to the 
deployment packing.

Cheers

-Adam

Adam Shepard
Creighton School District
Web Developer / System Administrator
[Office 602-381-6000][Cell 602-319-8935]

-----Original Message-----
From: Dorey, Dustin <Dustin.Dorey at district196.org>
To: Kathie Iorizzo <kiorizzo at latinschool.org>; Wade, Evan C. 
<ecwade at capousd.org>
Cc: casper at list.jamfsoftware.com
Sent: Tue, 5 May 2009 9:30 am
Subject: Re: [Casper] SMART Notebook, Drivers and SMART (Senteo) 
Response Packages

What type of issues exactly are you running into?  We are
deploying the Smartboard software throughout our district as well.  
I’ve only encountered a couple quirks that affected only our AD bound
users and Senteo and haven’t yet looked into them further.  More 
specific
information would be helpful.   What problems exactly are you
encountering when the package lays down? Are the users bound accounts 
or local?  
Are the file permissions being set down correctly?   Have you
contacted SMART about the issue?  What version of Composer are you 
using? 
How are you installing the package?  At image time, with a policy or 
with
remote?

 

-
Dusty-

 

 

Dustin  Dorey

Technology Support Cluster Specialist

Independant School District 196

Rosemount-Apple Valley-Eagan Public Schools

dustin.dorey at district196.org

651|423|7971

 

 

 





From:
casper-bounces at list.jamfsoftware.com
[mailto:casper-bounces at list.jamfsoftware.com] On Behalf Of Kathie
Iorizzo

Sent: Tuesday, May 05, 2009 11:20 AM

To: Wade, Evan C.

Cc: casper at list.jamfsoftware.com

Subject: Re: [Casper] SMART Notebook,Drivers and SMART (Senteo) Response
Packages





 

We us Smart Board's throughout our entire campus. I have
tried to package this product every which way possible and it NEVER 
works.
 I gave up calling Jamf because it wasn't any help.  For now.. I use
ARD or we manually install.  If anyone has any ideas on this.. I would 
be
so thankful.



 





On May 5, 2009, at 11:17 AM, Wade, Evan C. wrote:















Has anyone had any positive results using Casper tools for remote
installations of SMART Technologies products?





 





My district uses SMART Airliners and Senteo classroom response
units.  The software does not deploy successfully as a DMG built with
composer, nor does it deploy correctly if we just add the vendor PKG 
and MPKG
packages to th
e repository.





 





I’ve been desperate to find a fix for this, because the
alternative is having to manually install 700MB worth of applications 
and
clipart on hundreds of systems at dozens of schools.





 





 





Evan Wade





TIS Support - 949-234-5500





Capistrano Unified School District





 





_______________________________________________

Casper mailing list

Casper at list.jamfsoftware.com

http://list.jamfsoftware.com/mailman/listinfo/casper





 _______________________________________________
Casper mailing list
Casper at list.jamfsoftware.com
http://list.jamfsoftware.com/mailman/listinfo/casper