[Casper] SMART Notebook, Drivers and SMART (Senteo) Response Packages

[Gene Anderson]

"Wade, Evan C." <ecwade at capousd.org> writes:
>99% of our teacher Mac systems are laptops with local-only accounts (not bound to OD or AD).
>
>We've tried both Casper Remote and Casper policies for installation.  The software loads, but won't run (crashes without any error messages being displayed).  I have verified that permissions are correct.
>
>I called SMART, which usually takes them 2-3 weeks to respond, and they suggested that I call JAMF since they only support single installations.  In my experience, SMART holds things so close to the chest that you'll never get any details about how their product installs or what it needs to run other than the list of hardware requirements.
>
>From looking at this, I'm wondering if adding a couple of startup items might not solve the issue.

Does your NoteBook package include the app's preference and license file? And do your users have read access to these files? It's located in /Users/Shared/Library/Preferences/com.smarttech.blah

I'm not sure why Smart decided to store their stuff there, since everybody else uses /Library/Preferences for global application and system preferences. 



Gene Anderson
Systems Analyst, ACTC, MCP
Pembina Hills Regional Division No.7
Phone: (780) 674-8535 ext 6860
email: ganderson at phrd.ab.ca

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