[Casper] Casper 7.1 upgrade from 7.01 errors - OutofMemory PermGen Space

[Justin Crowe]

Had the same problem.  I contacted JAMF support and they quickly setup  
a webex for the next day.  They basically had me uninstall all the web  
stuff (I also forgot the specific options).  I left the database stuff  
intact and after reinstalling the web portion everything came back up  
fine.

For me it was the PermGen size, which I fixed, but the other problem  
was the Apache eating all the servers memory which was fixed by the  
reinstall.

Justin

On Sep 24, 2009, at 6:27 AM, Jason Halvorson wrote:

> This also happened to us when I updated from 7.01 to 7.1 on Tuesday  
> night.  (Xserve with Mac 10.5.8).
>
> Issues we noticed:
> Our JSS website would let you sign, but then wouldn’t offer any  
> pages.  Recon.app reported the JSS address was invalid.
>
> There is a Kbase entry about this at:  http://jamfsoftware.com/kb/article.php?id=242
>
> There was a mismatch of information after step 3.  It indicates that  
> after you stop the Tomcat service, the “install JSS” would appear,  
> but it does not.  I had to click the “uninstall JSS” button first  
> before the “Install JSS” would appear.  When uninstalling, there are  
> some options as to what you want to remove.  I don’t recall wha the  
> options were, but I did select the bare minimum.  After installing  
> the JSS, my database remained intact.
>
> If you have any questions about this, please contact JAMF support   
> and have them walk you through this process of uninstalling and then  
> installing JSS.
>
> Jason
>
>
> From: <Lee>, "Roger A." <ralee at tecoenergy.com>
> Date: Thu, 24 Sep 2009 08:37:28 -0400
> To: "'casper at list.jamfsoftware.com'" <casper at list.jamfsoftware.com>
> Conversation: Casper 7.1 upgrade from 7.01 errors - OutofMemory  
> PermGen Space
> Subject: [Casper] Casper 7.1 upgrade from 7.01 errors - OutofMemory  
> PermGen Space
>
> XServe Dual 2.3GHz PowerPC G5 w/4GB Ram running Server10.5.8 (all  
> swupdates applied)
> Services Running: AFP, MySQL, Netboot, NFS & Web (Dedicated Casper  
> box)
>
> JSS Set to:
>
> Web Application-Tomcat Settings  Min: 480, Max:2048, Min PermGen:  
> 128, Max PermGen 256
> Database Size: 495MB on MySQL Ver 14.12 Distrib 5.0.82
>
>
> Consistent error accessing Admin application:  
> org.apache.jasper.JasperException: javax.servlet.ServletException:  
> java.lang.OutOfMemoryError: PermGen space
>
>
> 2 Calls, 2 messages, 1700.00 renewal fee paid last week, no return  
> JAMF Support call…..Sorry to see JAMF becoming one of the few  
> problems in my Apple environment.
>
> Anybody faced the same issue or similar that could throw a bone?
> For 2 days now, JSS of no use to me. A reboot seems to clear for a  
> VERY little time.
>
> FULL STACK TRACE from Apache Logs:
> Catalina:
> Sep 24, 2009 8:21:06 AM org.apache.catalina.connector.CoyoteAdapter  
> service
> SEVERE: An exception or error occurred in the container during the  
> request processing
> java.lang.OutOfMemoryError: PermGen space
>
> localhost:
> Sep 24, 2009 8:35:03 AM  
> org.apache.catalina.core.StandardWrapperValve invoke
> SEVERE: Servlet.service() for servlet remoteController threw exception
> java.lang.OutOfMemoryError: PermGen space
>
>
> Roger Lee <mailto:ralee at tecoenergy.com>
> Office  (813) 228-4424
> iPhone  (813) 610-1485
>
>
>
> Tampa Electric <http://www.tampaelectric.com/>
> 702 N. Franklin St. - Plaza 2
> Tampa, FL 33602
>
> ...........................................................................
> A TECO Energy <http://www.tecoenergy.com/>  Company
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